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Legal

Terms of Service

Last updated August 21, 2026. Effective on that date.

The short version

  • Placing an order does not charge you. It reserves a build slot. We confirm it, then send an invoice you choose to pay.
  • Work starts on a signed agreement, not on a form submission and not on a verbal.
  • You own your site. Your domain, your content, your leads, your MLS feed. If you leave, you take them.
  • We do not guarantee rankings, traffic, leads or AI citations. Anyone who does is telling you something useful about themselves.
  • Care plans are month to month. Cancel any month.

1. Who these terms are between

Luxeveo LLC
A Florida limited liability company, document number L26000403580
66 W Flagler Street, Suite 900, PMB 12763, Miami, FL 33130
hello@luxeveo.com

These terms govern your use of luxeveo.com and any order you place through it. In them, "we" and "Luxeveo" mean Luxeveo LLC, and "you" means the person or business using the site.

These terms do not replace your contract. When you engage us, a separate Master Services Agreement and Statement of Work govern the work itself: scope, schedule, fees, approvals, liability and termination. Where those documents and these terms disagree, those documents win.

2. What this site is

An informational site with a pricing configurator. The prices shown are our current published prices. Nothing on this site is an offer capable of acceptance, and configuring a package does not form a contract.

3. Placing an order

When you complete the order step:

  • No card is charged. We do not take a card number on this site. You are reserving a build slot, not buying.
  • We review the order, confirm your board coverage, and contact you. We aim to do this within one business day.
  • If it is a fit, we send an agreement and a payment link. The engagement begins when that agreement is signed, not before.
  • If it is not a fit, we say so and nothing is owed by anyone. We decline work we do not think we can do well.

We may decline or cancel any order. If we do, and you have already paid something, we refund it.

4. Prices

Prices on this site are in United States dollars and exclude any tax that applies to you. We may change published prices at any time, but a price quoted to you in a signed agreement is fixed for that engagement.

Third party costs are yours and are not marked up by us. That includes your MLS or board IDX fee, your domain registration, and any advertising spend, which you pay to the platform on your own account.

5. What you own

On completion and payment, you own the website we deliver for you: the design as published, the content, and the code that renders it. You keep your own domain, your own leads, your own analytics and your own MLS feed throughout, and none of them are held by us as leverage.

We keep ownership of the underlying platform, tooling and any component we built before your engagement or use across clients. You get a license to use it for as long as you are a client, and a static export of your site if you leave.

6. What you are responsible for

  • Your license and your brokerage. Displaying your license details correctly, and clearing the site with your brokerage where their rules require it.
  • Your MLS agreement. The IDX feed is issued in your name under your board's rules. Complying with those rules is on you, and we will build to them.
  • Content you give us. You confirm you have the right to use every photograph, video, logo and text you supply. This matters: unlicensed listing photography is one of the most common claims made against real estate websites.
  • Your own outbound messaging. Calls, texts and emails you send from your own CRM are yours. We build the consent capture on your site and keep the record, but we do not send on your behalf and we are not responsible for what you send.

7. What we do not promise

We do not guarantee any search ranking, traffic volume, lead count, conversion rate, or citation by any AI or answer engine. Nobody can, because none of us controls the platforms that decide those things.

What we do commit to is telling you what we did, what it produced, and the raw numbers behind both, including when they are bad.

8. Care plans

Care plans bill monthly in advance and are month to month. You can cancel at the end of any billing month. We do not use annual lock-ins, and we do not charge an exit fee.

If you cancel, your site stays yours. We give you a static export and reasonable help pointing your domain elsewhere.

9. Acceptable use of this site

Do not attempt to break, overload, scrape at volume, or gain unauthorized access to this site, and do not submit someone else's personal information without their permission. We rate limit submissions and may block abuse.

10. Availability

We aim to keep this site and the client portal available, but we do not promise uninterrupted service on this site, and nothing here is a service level commitment. Any uptime commitment that applies to your site lives in your signed agreement.

11. Liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for lost profits, lost revenue or lost data, arising out of your use of this site.

Nothing in this section limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence. Liability for the services we perform is dealt with in your signed agreement, not here.

12. Third party links

Where this site links somewhere else, we do not control that destination and are not responsible for it.

13. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. The state and federal courts located in Miami-Dade County, Florida have exclusive jurisdiction, and both of us submit to that jurisdiction.

14. Changes

We may update these terms. The date at the top shows when. Continuing to use the site after a change means you accept the updated version. A change here never alters a signed agreement already in force.

15. Contact

hello@luxeveo.com, or the address in section 1.